CitizenM is a hotel chain with a mission: Become the leading transformational hotel. They started with an idea to disrupt the traditional hotel industry by creating a luxury hybrid hotel for today’s modern travellers. A new breed of hotel designed around a new type of traveller – one who values a luxury hotel experience in central city locations, but at an affordable price.

They are a strong brand in the smart luxury lifestyle segment, and they are building a global portfolio of CitizenM hotels in prime metropolitan locations, and at major international airports. Their local teams based in Europe, Asia Pacific and North America develop and operate hotels in the most exciting cities in the world.

They care also to the environment. They build intelligent, sustainable hotels with 90% of the electricity coming from renewable energy. They swapped plastic bottles for refillable stations in their hotels. And they aim to be the number one choice for the conscious traveller.

The Apps

During the implementation of Microsoft Dynamics 365 Business Central SAAS our goal was to keep the CORE for all the different localizations (10 in total) as uniform as possible. We achieved to standardize the setup and processes for 95%. However there are certain extensions that we needed for local compliance. EOS Solutions provides us the additional VAT management / settlement for Italy specific.

Also all our localizations make use of the apply GL entries extension. This is a great app to apply GL entries and especially very useful for balance sheet / reconciliation accounts. By adding specific extensions like the apps from EOS solutions, we can make sure that our CORE is more advanced and standardized company wide or per localization.

Dennis Nap - Team leader Tech centre of excellence (CoE)