Based on Dynamics 365, Microsoft's market-leading CRM
Faster user adoption of CRM
The solution to simplify CRM user adoption
Why choose EOS Velocity CRM?
Investing in a CRM is a strategic decision to put the customer at the center and build lasting and profitable relationships. After decades of experience, EOS Solutions has created the EOS Velocity CRM solution, designed to reduce risk and ensure effective and sustainable CRM adoption, enabling ease of use, optimized investment, and continuous development through a User Adoption Check process.
EOS Velocity CRM ensures easy and steady user adoption.
Find out what it can do for your business.
Single Customer Database
Manage relationships in a structured way to increase customer value over time
Information about your customers, both acquired and potential, is a valuable resource. With EOS CRM Velocity, they are collected and organized in a single database, which allows you to easily consult and search data in real time, providing quick access to all the information you need to make informed decisions.
From Lead to Opportunity
standardises the business process
Velocity CRM is also a powerful sales support tool: the process of qualifying new leads and the sales management of opportunities are completely standardized, following market best practices and adapting to specific customer needs. In addition, thanks to the flexible and configurable structure of the Business Process Flow, from lead creation to opportunity management, the entire workflow is simplified and optimized.The system guides the user at every stage, suggesting the most appropriate actions and providing key information to make quick and accurate decisions.
Improve customer service
Build a competitive advantage by building customer loyalty
Thanks to the centralized management and complete customer profile, Velocity CRM enables the delivery of fast, personalized, and omnichannel customer support. Customer Service operators can resolve requests more effectively, improving customer satisfaction and reducing handling times. With Dynamics, it is possible to automate repetitive tasks, route requests to the appropriate department, and provide operators with all the necessary information on a single platform. In addition, structured management of SLAs, queues, and priorities can ensure timely interventions and improve service levels. Greater operational efficiency as perceived by the customer helps build stronger relationships and reduces the risk of churn.
Pre-configured dashboards
For a clear and up-to-date vision
With Velocity CRM you get customized dashboards, which will enable sales management to monitor key performance metrics in real time. Dashboards will include essential metrics, such as conversion rate and time to resolution, allowing for a clear, up-to-date and easily accessible view of sales activities and post-sales processes.
Increased efficiency in business operations
Integrate AI and make work easier
Using Velocity CRM gives sales staff a comprehensive tool that supports them on the road, allowing them to access information wherever they are. In addition, built-in artificial intelligence suggests the best tasks to accomplish, optimizing time management, priorities and deadlines, and automating task.
