What is the Field Service solution for Business Central?

It is an extension developed by EOS Solutions for Microsoft Dynamics 365 Business Central that enables the integrated management of technical support activities, maintenance services, and field operations within the ERP system.

Who can benefit from the Field Service solution?

The solution is designed for companies that provide after-sales services, scheduled maintenance, or technical interventions, such as installers, machinery manufacturers, construction companies, and facility management providers.

What features does the EOS Field Service solution offer?

It allows users to schedule service interventions, assign technicians, track spare parts, collect digital signatures, generate service reports, and synchronize data in real time with Business Central.

Does Field Service integrate with Microsoft Dynamics 365 Business Central?

Yes, the solution is natively integrated with Business Central, ensuring seamless continuity between commercial, financial, and operational management of technical service activities.

Can Field Service be used on mobile devices?

Yes, technicians can access the solution from tablets or smartphones to view work orders, update activity status, record used materials, and capture customer signatures.

What are the main benefits of managing service interventions through an ERP?

ERP integration reduces errors, simplifies scheduling, improves communication between back-office staff and technicians, accelerates invoicing, and provides complete visibility into costs, time, and materials.

Integration between Business Central and Field Service

For ETO, MTO and service provider companies

The new native integration between Dynamics 365 Business Central and Field Service

The evolution of field support

Are you interested in the integration between BC and Field Service? Contact us...

Field Service: Dynamics 365 BC’s Integrated Approach

In high-complexity field service environments, such as ETO, MTO, or third-party maintenance, companies face increasingly urgent and customized requests for faster and more effective interventions. Microsoft Dynamics 365 brings together ERP, technical management, and spare parts management within a single platform, improving efficiency, profitability, and service quality. No more data silos or misaligned processes: everything is connected in real time.

By integrating Dynamics 365 Field Service with Business Central ERP, field service is no longer a standalone system and becomes part of a continuous operational workflow.

Data flows in real time between the front line and back office, eliminating redundancies, automating billing, and providing complete visibility into costs, revenues, and intervention performance.

The integration between Dynamics 365 Business Central and Field Service represents a major step forward for companies operating in complex environments.
Discover what it can do for your business.

Better customer experience

Faster services, accurate information on the status of work and an easily accessible history

Financial optimisation

Shorter and more accurate billing cycles, better control of service costs, and optimized inventory management

Informed strategic decisions

Accurate and timely data for more effective decision-making at all levels of the organisation

Comprehensive operational visibility

Monitoring service-specific KPIs, costs and revenue

Advanced operational efficiency

Reducing manual errors to streamline and speed up processes, from the initiation of a job right through to its invoicing

ETO

For Engineer-to-Order Companies

For companies that design and manufacture highly customized products, often unique, based on specific customer orders. Complexity does not end with product delivery but extends throughout the entire post-sales service lifecycle.

📌 Service management for unique products
📌 Intervention history traceability
📌 Service contract and warranty management
📌 Coordination between teams
📌 Service estimation and quoting

MTO

For Make-to-Order Companies

For companies that manufacture products built to specific customer orders, often featuring a high degree of customization or multiple variants. The efficiency of the after-sales service, starting from installation, is a key success factor.

📌 Installation and service management
📌 Production-service coordination
📌 Customer expectation management
📌 Spare parts management for product variants

Long-term contracts

For third-party maintenance service providers

For companies that provide maintenance and support services for plants and equipment owned by their customers, often operating under long-term service contracts.

📌 Contract profitability and SLA compliance
📌 Management of high service volumes
📌 Timely and accurate billing
📌 Perception of quality and expertise

Visibilità sulla pipeline e reportistica di direzione

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The integration between Field Service and Microsoft Dynamics 365 BC paves the way for a more efficient, connected, and results-driven service model.