Zingerle Group
Zingerle Group has chosen EOS Solutions as a partner to develop a solution developed around the Microsoft Dynamics Sales module to digitize the most business functions and integrate its product configurator with the rest of the information system
About us
Founded in 1948, Zingerle is a family-owned company that has combined innovation and tradition over the years. Starting with a small workshop for the production of agricultural, construction and environmental machinery, it now sells the highest quality sets of folding tables, benches and gazebos worldwide.
Under the Mastertent brand, they are pioneers in the folding tent industry, with cutting-edge, customized solutions designed to meet even the most specific customer needs.
75 years in business
4 brands
12 branches between the U.S. and Europe
400 employees
2 manufacturing sites
Requirements
The path taken by Zingerle group led to the implementation of a CRM capable of serving as a hub for all customer-related data and capable of integrating with both the new graphical web configurator and the company's ERP.
CRM
Need for a central system that collects all customer information in an efficient and accessible way
ERP and Configurator
The CRM must communicate seamlessly with both the graphical web configurator and the company ERP system
Envisioning
An insightful process analysis enables the definition of a clear digitization strategy
New requirements
Sharing goals and having an exchange of ideas brought out needs that were not initially considered
The Solution
- Microsoft Dynamics Sales
The solution developed by EOS is based on Microsoft Dynamics Sales, used as the central platform for sales management and customer data integration. - 3 stages
The process has been structured into three main steps to ensure smooth and integrated management: from product configuration to order management. - Product configuration
Through the graphical configurator on the website, the client's own customization of the product is allowed. The generated configurations are automatically sent to Dynamics Sales, where the sales offer is created and managed. - Sending configuration to ERP
The approved offer is transferred to the ERP system, entering the operational management phase. - Order management
The ERP coordinates the entire order cycle up to delivery, ensuring continuity and efficiency at every stage.
Client Information
- Industry
- Production and trading of folding tables, benches and tents
- Website
- www.zingerle.group
- Solutions
- Microsoft Dynamics 365 Sales
Benefits
The implementation of Microsoft Dynamics 365 Sales has led to important benefits.
- Automation of processes. The implemented solution has made the flow of information between the configurator and business departments smoother, improving operational management.
- Improved efficiency. The order department receives more accurate and timely data, enabling faster and more efficient processing of requests.
- Higher speed. The graphics team benefits from detailed configurations, which allow for faster realization tasks without compromising quality.
- Gestione fiscalità estero. Form customization enables timely management of tax aspects related to different international subsidiaries.
Thanks to Microsoft Dynamics 365 Sales, Zingerle Group now has an integrated and efficient system capable of optimizing processes, speeding up operations, and efficiently handling more requests.